Looking to relocate to a city with a rich culture? Then Casablanca is the best place for you! You can explore many landmarks that highlight Morocco's Arabic and French colonial heritage, such as the iconic Hassan II Mosque and the Art Deco architecture of the city center. Don’t forget to try the famous Moroccan fresh mint tea while immersing yourself in the vibrant atmosphere. Walking through Casablanca will feel like experiencing a blend of tradition and modernity! Not only can you enjoy this dynamic city, but you can also pursue exciting career opportunities here.

All of this is possible while working as a Team Manager for a company who provide customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!

Profile

• Work experience in a managerial position with preference in the contact center industry
• Demonstrable experience with KPIs and Stakeholder management, talent scouting, and selection, coaching
• Communication and interpersonal skills, diplomatic and tactful.
• Know how to plan and organize your tasks smoothly.
• Keep an eye on your goals and think in terms of solutions.
• Work proactively and independently, you have a hands-on mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.
• Get on well with the standard MS-office tools, internal applications and systems.
• Coordinate and regist the activities of a team
• Develop and checking that customer service quality procedures are applied
• Develop service performance indicators
• Analysing the results
• Elaborate or contribute to customer strategy
• Define the annual action plans and objectives of the service

Your responsibilities

• Achieving the commercial and operational objectives for the clients.
• Improve de quantitative and qualitative operational performance
• Hiring and follow-up your team and customer service specialists
• Provide the necessary guidance and coaching frequency, conducting assessment and absence interviews and improving performance
• Discuss the current performance with the clients and make plans for the future
• Motivate and coach the employee in a positive way to bring out the best in themselves
• Monitor the customer agreements, processes reporting and sharing the results back with knowledge and provide training
• Hold weekly team meetings with fellow team leaders and the call centre manager to discuss the findings, the team, the plans and concrete results

Your skills

• Excellent level of Dutch
• English and French it's a plus (C1 level)
• Excellent communication skills
• Leadership skills
• Project management skills with knowledge of presentation
• Problem-solving and analytics skills
• Team and time management.
• Detail-oriented with advanced project management.
• Communicating, analysing and collaborating
• Independence and flexibility

Benefits

• Develop your skills in an innovative environment.
• 18 days holidays (Moroccan Law) of the country you are working for.
• Health insurance.
• A positive atmosphere.
• Water, coffe or tea.
• Hospitalization insurance, group insurance.

Location

Casablanca, Morocco