Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Are you a social person and like helping others then this position is for you! We can offer you a position in an ambitious, energetic and people-driven company in which you are able to help customers with their questions.

For an innovative and growing project, we are seeking a proactive and empathetic Sales Advisor. In this role, you’ll contribute to improving the European defibrillator network, ultimately saving lives during cardiac emergencies.

Your role

As a Sales Advisor, you will guide potential customers through the subscription process with strong sales skills. You will also provide support to new and existing customers via phone, email, text messages, and social media, offering detailed information about our products and services.

Key Responsibilities

Sales Conversations:

• Actively listen to prospects to understand their needs and preferences.
• Provide accurate, relevant information about products that suit their needs, encouraging independent purchase decisions.
• Guide prospects through the subscription process.
• Clearly explain product details and subscription options.

Customer Service and Administrative Support:

• Support customers via phone, email, and text messages.
• Assist customers in managing their subscriptions through their personal portal.
• Address questions about invoices, customer data, and other administrative concerns.
• Help customers modify subscription payment details or replace products like AEDs when necessary.
• Handle logistical inquiries and ensure smooth administrative processes.

Customer Relationship Management:

• Handle challenging conversations professionally and empathetically.
• Resolve customer complaints promptly and document follow-ups for service improvements.
• Build and maintain positive customer relationships, fostering trust and loyalty.

Language:

• Proficiency in Dutch and French
• English C1

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain