Dutch or Flemish Customer Service Agent
Join our team! Exciting customer service vacancies available now. Make a difference with every interaction. Apply today
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Profile
- For one of the biggest energy suppliers in The Netherlands, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.
- In this job, you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices.
Tasks
The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:
To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding invoicing and the dunning process, payments (incl. dropping procedure of customers, payment plans, deferred payments and when to cancel costs, tariff changes (incl. proposing a product change or a discount)
- To treat complains
- To do retention
- To increase client satisfaction while building and maintaining
- good and long-term customer relationships
- To handle move requests
Requirements
- Dutch or Flemish (C2) + English (C1)
- MS Office skills
- Experience with CRM systems & MS Office
- Strong communication skills (oral and written)
- Good logical and analytical thinking
- Responsibility, integrity, patience and willingness to learn
- Management and organisation competencies like pro-activity and critical thinking
- Social-communicative competencies: teamwork, customer orientation, communication
- Intellectual competencies: empathy, stress management and positive thinking
- Task-oriented competencies: quality of work, flexibility, sales ability and productivity
Our offer
- Paid training
- Fun, people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Relocation package available
Location
Sofia (Bulgaria)
- Afdeling
- Customer Service
- Locaties
- Sofia
- Soort dienstverband
- Fulltime
- Werkniveau
- Servicemedewerkers
- Language
- English, Dutch, Flemish
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Collega’s
Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work does more than just finding the right professional for you. We also assess the individual on personal and interpersonal skills.
Do they fit within the organizational structure? Are they a true team player, do they demonstrate sufficient leadership to lead a larger team, do they have a strong personality, and can they accurately assess the specific procedures that characterize your organization?
A specialized recruitment and selection company takes these aspects seriously in the profile.
Recruit4.work is such a company
Dutch or Flemish Customer Service Agent
Join our team! Exciting customer service vacancies available now. Make a difference with every interaction. Apply today
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