Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

🌟 Ready to take your career to sunny Madrid? ☀️
Join our dynamic Customer Service Team and help Belgian clients get their appliances back in perfect shape! 💪

We’re looking for a trilingual superstar who speaks Flemish, English, and French, and loves helping people. 💬 You’ll be the friendly voice that solves problems, handles repair requests, and turns every customer interaction into a positive experience! 😄

If you’re a team player, a great communicator, and someone who thrives in a fast-paced, international environment, this is your chance to shine! 🌍✨

✨ Your Mission

Be the hero who helps Belgian clients get their appliances back in shape! You’ll handle inbound calls, manage repairs, process claims, and make every customer smile. 😄

💼 What you’ll do

• 📲 Answer inbound calls & emails (in/out) in Flemish
• 🛠️ Book repairs & handle claims/complaints
• 🤝 Provide top-notch customer service

✅ You are

• 🗣️ Fluent in Flemish + English & French
• 💬 Strong communicator – verbal & written
• 💪 Detail-oriented, adaptable & stress-resistant
• 🤗 Great listener, problem-solver & multitasker
• 🌟Customer-first attitude

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

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