Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

📞 Join our international team in sunny Madrid!
We’re looking for a Customer Service Representative to assist our Dutch-speaking clients. You’ll handle calls, emails, and service requests while ensuring each customer receives the best possible experience 🌟💙

🧭 Job Summary

• 📲 Inbound call handling
• 📧 Inbound & outbound email management
• 🔧 Repair bookings
• 🧾 Claim handling
• 😌 Complaints management
• 💬 Customer service & support

🔹 Responsibilities

• Ensure compliance with company procedures and standards ✅

💻 Systems Knowledge

• Competent user of Microsoft Office tools

💡 Skills

• Excellent interpersonal & communication skills 🤝
• Strong listening & problem-solving abilities 🧠
• Attention to detail & accuracy 🎯
• Data organization & prioritization
• Customer-focused attitude 💙
• Adaptability & initiative 🌍
• Stress tolerance & perseverance 💪

🌍 Languages Required

• Native Dutch
• English and Spanish is a plus

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

#remote #dutch #customerservice #madrid #enjoy