Icelandic Customer Service Representative
Join our team as a Customer Service Representative! Use your empathy and problem-solving skills to deliver exceptional support in a dynamic travel environment
We usually respond within 2 hours
We are looking for a Customer Support Representative for a Prestigious Travel Company.
If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!
Key Responsibilities:
As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:
- Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
- Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.
Requirements:
- Language Skills: Proficient in Icelandic (C2 level) and advanced English.
- Communication: Excellent written and spoken communication and interpersonal skills.
- Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
- Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
- Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
- Experience: Previous experience in customer service or contact center environments is valued.
- Availability: Able to work both from the office and remotely (within 100km from the office).
Benefits:
- Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
- Health Insurance: Free private health insurance is available upon securing a permanent contract.
- Flexible Remuneration: Options for nursery school transport after the probation period.
- Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
- Perks: Free coffee daily and free fruit once a week.
- Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
- Training: Three weeks of initial training and ongoing personal coaching.
Location
Barcelona, Spain
- Job categories
- Callcenter
- Locations
- Barcelona
- Employment type
- Full-time
- Employment level
- Service Workers
- Language
- English
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Colleagues
Barcelona
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Why Companies Choose Recruit4Work
Companies choose Recruit4Work for our expertise, reliability, and results-driven approach. Our team of recruitment specialists offers deep industry knowledge, ensuring we understand the specific needs of each business and provide tailored solutions. By focusing on quality over quantity, we connect companies with top-tier talent that drives growth and success.
Our consultative process, combined with a vast network of candidates, enables us to quickly source and place the right individuals in both temporary and permanent roles. Moreover, our commitment to transparency, professionalism, and timely delivery makes us a trusted partner in achieving recruitment goals efficiently.
Recruit4Work's reputation for excellence and dedication to client satisfaction consistently sets us apart in the recruitment industry.
About Recruit4Work SL
At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.
Icelandic Customer Service Representative
Join our team as a Customer Service Representative! Use your empathy and problem-solving skills to deliver exceptional support in a dynamic travel environment
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