French IT Support Agent
Join our team as an IT Support Agent! Provide technical support, troubleshoot hardware/software issues, manage authorizations, and assist with system updates. Enhance your IT skills in a dynamic envi
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Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!
Job position: IT Support Agent
Tasks
Technical Support and Troubleshooting:
- Provide timely technical support to end-users and network users.
- Handle technical issues related to desktops and portable devices.
- Troubleshoot non-complex hardware and software problems.
- Assist with hardware needs, including installing new PCs, and ordering or replacing accessories.
- Perform remote installations and troubleshooting.
- Assist in selecting and evaluating hardware and software.
Authorization and Access Management:
- Manage authorization requests and access controls.
System Updates and Application Support:
- Provide support for Windows and Mac updates and applications.
- Apply knowledge of information systems to assist users with technical issues.
Analysis, Testing, and Reporting:
- Analyze, test, and report on technical issues and solutions.
- Escalating incidents and complex hardware and software problems
- Communicating within departments
Requirements
- Diploma of Secondary Education
- Experience in IT support or IT educational background will be considered an advantage
- High proficiency in French + English (B2)
- PC skills (experience with working with computer systems)
- Good writing skills
- Very good knowledge of Windows and Office 365 is an advantage
- Persuasiveness – to convince others, while using clear explanations and well-formed arguments
- Empathy - Understands another person’s circumstances, point of view, thoughts, and feelings.
- Self-confidence - Confidence in own powers and abilities.
- Sales Ability
- Willingness to learn
Our offer
- Paid training
- Fun, people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Relocation Package
- Private health insurance
Location
Varna, Bulgaria
- Département
- IT
- Localisations
- Varna
- Type d'emploi
- Temps plein
- Niveau d'emploi
- Personnel de soutien
- Language
- English, French
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Varna
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work does more than just finding the right professional for you. We also assess the individual on personal and interpersonal skills.
Do they fit within the organizational structure? Are they a true team player, do they demonstrate sufficient leadership to lead a larger team, do they have a strong personality, and can they accurately assess the specific procedures that characterize your organization?
A specialized recruitment and selection company takes these aspects seriously in the profile.
Recruit4.work is such a company
French IT Support Agent
Join our team as an IT Support Agent! Provide technical support, troubleshoot hardware/software issues, manage authorizations, and assist with system updates. Enhance your IT skills in a dynamic envi
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