Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬

Do you enjoy helping people solve tech problems? Join a friendly team where you will support customers with their questions about products, software, and connectivity issues. You’ll be the go-to person for anything from how a product works to fixing small technical problems.

Your Tasks

• 📞 Talk to customers via phone, email, chat, social media, or messages
• 💡 Answer general questions and provide tech support
• 🧑‍💻 Support with e-commerce, software, and device connection issues
• 🔄 Forward complex cases to the next level of tech support
• 🤝 Work with technicians to solve help tickets
• 🗂️ Manage your own list of support requests
• 🕵️ Keep clear records of all interactions and updates
• 📚 Give feedback on support tools and help documents
• 📌 Follow the brand's style and tone in all communication

What We’re Looking For

• 🌐Proficiency in German and good level of English, both written and spoken
• 🎓 High school diploma (required)
• 🗣️ Strong communication skills
• 🧠 Good problem-solving abilities
• 💻 Comfortable with digital tools and systems
• 🔁 Able to work in a fast-changing environment
• 👍 Open to learning and feedback
• 🕒 Flexible availability (evenings/weekends/holidays)

Nice to Have

• 🚀 Interest in technology
• 💬 Experience in customer support
• 🔧 Some technical know-how or curiosity
• 👥 Team spirit

What We Offer

• 🚀 New and modern office.
• 📚 Full training to help you succeed.
• 🏡 Relocation support (if applicable).
• 🌍 We promote inter-company mobility to work at any of our sites around the world.
• 🏥 Private health insurance, free after six months
• 💶 Competitive wages (14 monthly payments per year) + bonus

Location

Lisbon, Portugal