Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

🌟 Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our Belgian clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨

💼 Responsiblities

• 📞Answer incoming calls and emails from customers, partners, and suppliers.
• 📲Provide advice, guidance, and solutions for customer queries and incidents.
• 🤝Keep customers informed about coverage, claim status, and resolutions.
• 🛠️Make follow-up calls on claims and collections.
• 💰Apply cross-selling and retention techniques where applicable.
• 💻Record all relevant data accurately in our systems.

🧠 Skills & Abilities

• Customer-oriented and empathetic 💙
• Excellent communication (verbal & written)
• Results-driven and proactive 🚀
• Strong problem-solving and analytical skills
• Active listening and adaptability
• Tolerance to stress and perseverance 💪

✅ Requirements

• 🗣️ Fluent in Flemish and French (both mandatory), knowledge of English and Spanish is a plus
• 👉🏻1 year in customer service preferred
• 💬 Strong communicator – verbal & written
• 💻 Basic computer skills (MS Office)
• 💪 Detail-oriented, adaptable & stress-resistant
• 🤗 Great listener, problem-solver & multitasker
• 🌟Customer-first attitude

🎓 Education & Technical Skills

• Secondary Education 🎓
• Telephone excellence ☎️
• Complaint handling and customer communication 💬
• Active listening and computer literacy 👂🏻

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #flemish #french