Flemish Customer service
Check out this job if you like working in the customer service, you won't regret it.
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Your role
For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speaks Flemish with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks
Phone
Inbound communication – all questions from existing clients:
Financial questions
Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...
Cancellations
Outbound communication
Further follow up of the client’s case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.
Via mail
Via app:
Live chat
Call me Back
Social Media
Twitter
Facebook
Facebook Messenger
Requierements
Flemish + English
PC skills (experience with working with computer systems)
Very good written skills (good structure, extended vocabulary)
Good logical and analytical thinking
Our offer
Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Location
Sofia, Bulgaria
- Afdeling
- Callcenter
- Locaties
- Sofia
- Language
- Flemish
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Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Flemish Customer service
Check out this job if you like working in the customer service, you won't regret it.
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