We are currently seeking a motivated and customer-oriented financial services advisor to join their team in Casablanca and begin an exciting career within a newly state-of-the-art newly established contact center.

In this customer-focused role, the advisor will be responsible for providing a top-quality customer service experience. You will work on behalf of their clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life and make the difference.

You will:

• Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers.
• Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.
• Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
• Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
• Reflect our clients in a positive and professional manner.
• Thrive to achieve business targets and meet individual and team KPIs.

Your profile:

• Native level in Flemish and French or English (C2 level).
• Customer support experience will be considered as an advantage but is not a requirement.
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
• Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
• Ability to learn and adaptable to different situations.
• Service-oriented, analytical problem-solving, solution-driven mindset.
• Patience, resilience, and calmness in all situations.
• Customer-oriented with great listening and negotiation skills.
• Ability to work both independently and as a team player.
• Desire and high energy striving for excellence and quality within the business
• Advanced computer skills.

The offer

• Paid training
• You will be working for a Flemish company with Dutch / Flemish speaking colleagues;
• Flexible working hours, with the option of working from home
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary
• Employee benefits such as meal card, transport card and private insurance
• Growth opportunities

Location

Casablanca (Morocco)