Answering Inbound calls with a repair request for appliances. The Agent should have a strong commercial profile, capable of making sales and hitting targets. Adding to this, the Agent should also be responsible for the Customer Service and claim handling of our services.
You will part of an Elite team that shows best practice and tests new products and material.
You will be answering inbound calls in Portuguese and offering insurances to the consumers.
Consumers that have purchased a new appliance will give you a call to register their appliances.
Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.
The agent should have a strong commercial profile, has good knowledge of sales techniques and knows how to deal with objections.
The agent should also have strong customer service skills, be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices
Languages: Fluent in Portuguese and English (Spanish would be a plus)
Able to effectively communicate to customers.
Dynamic, rigorous, diplomatic and highly communicative.
Easy adaptable to different partners.
Excellent customer service skills.
Good stable salary with high sales commissions, Tickets Restaurant, Company Life Insurance
Young, dynamic and international work atmosphere with comfortable work conditions
Remote within Spain or Hybrid (2 days office/3days home) in Madrid.
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.