Dutch or Flemish Inbound Customer Advice & Admin Expert 💬🗂️
✨ Ready for sunshine and success? 🌞 Join our vibrant team in Bulgaria and turn customer conversations into career growth! 💬
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🌟 Inbound Contact Center Agent – Work & Live in Bulgaria!
Bulgaria is known as a beautiful holiday destination, but did you know you can also move there and start a new job? 🌴
We can help make that dream come true! You’ll join an ambitious, flexible company where helping customers is key 💙.
Experience the Bulgarian way of life: enjoy local cuisine, the amazing weather, and breathtaking hotspots! ☀️🍽️🏝️
💼 Your role
You’ll work for one of Belgium’s leading energy suppliers, ⚡ helping customers with energy-related questions and contract sign-ups.
Your mission? Make every customer feel supported and informed! 😄
📞 I. Inbound Calls – Marketing & Loyalty Campaigns
🎯 Goal: guiding customers toward signing an energy contract
You will:
- 🔍 Compare energy tariffs between our services and other suppliers
- ✍️ Assist customers in completing contract details
- ❓ Answer general sales questions (website & energy market related)
- 🔄 Redirect customer care or “move” questions to the right team
💬 II. Online Chat & Email Support
- 💡 Help new customers calculate prices
- 📨 Provide clear information that helps them sign a contract
🚚 III. Inbound Move Calls
🎯 Goal: setting up new energy contracts for customers who recently moved
Your tasks:
- 🔍 Compare tariffs with different energy providers
- 📝 Assist in completing contract information
- 🏡 Update customer data (new address, new resident details)
- 📞 Outbound follow-up for any missing move-related info
- ❓ Answer general moving-related questions about billing, disputes, etc.
🆕 Additional Tasks
- 📞 Outbound calls to follow up incomplete contracts
- 🗂️ Administrative tasks: updating contract details, adding missing info
✨ You ensure every customer file is perfectly handled!
🧭 Requirements
- 🎓 Secondary education
- 💬 Native-level Dutch/Flemish & good English
- 💻 PC skills & strong writing ability
- 💫 Empathy, confidence, flexibility, and proactivity
- ⭐ Contact center experience = a plus!
🎁 Benefits
- 🎓 Paid training
- 🏠 Fun, people-oriented environment
- 💸 Competitive salary
- 🚀 Growth opportunities
- ✈️ Relocation package
- 🌍 Remote work — live anywhere in Bulgaria!
📍Location
Sofia (Bulgaria)
- Afdeling
- Callcenter
- Locaties
- Sofia , Burgas, Varna
- Status werken op afstand
- Hybride
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Accommodation available
- Yes
- Language
- English, Dutch, Flemish
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Collega’s
¿Por qué trabajar con nosotros?
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Honestidad y claridad
Nos aseguramos de que estos valores sean la base de nuestra interacción con todos; clientes, candidatos, proveedores y entre nosotros.
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Proactividad
Somos creativos y orientados a soluciones, no dependemos de métodos existentes. Somos flexibles, estamos abiertos al cambio y cuestionamos constantemente el status quo.
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Relaciones a largo plazo
Desarrollamos relaciones con el objetivo de formar asociaciones exitosas y sostenibles a largo plazo que sean de beneficio mutuo