Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬

💳 Join a Top Fintech Company!

We’re proud to support a leading global fintech company that powers secure online payments across the world. They’re a trusted name in digital transactions, operating in most countries that support money transfers online.🚀

🧩 What You'll Do

• 💬 Customer Care & Communication
  • 📞 Handle inbound and outbound calls, offering stellar support via voice and chat
  • 💡 Provide clear guidance on account history and product details
  • 🧩 Resolve customer issues related to collections and payments
• 💳 Financial Assistance & Solutions
  • 🤝 Negotiate payment arrangements with care and empathy
  • 💸 Support customers in funding their accounts
  • 📚 Explain the company's protection policies (when applicable)
  • 🧾 Advise on how to manage transactions and funding
• 🛠️ Problem Solving & Follow-Up
  • 🔍 Investigate and resolve collections-related inquiries
  • 📆 Arrange convenient call-backs
  • 🔁 Transfer customers to the right teams when needed
  • 📝 Document call outcomes in internal systems for team reference
• 💗 Supporting Sensitive Situations
  • 🛡️ Tag and support vulnerable customers
  • ⚖️ Offer insolvency support when appropriate
  • 📜 Secure a commitment to pay on a future date

✅ What We’re Looking For

• 👥 Experience & Skills
  • 🧑‍💼 1–2 years in retail, hospitality, or a fast-paced call center
  • 🗣️ Confident negotiation and communication skills
  • 🌐 Familiarity with internet-based services, fintech, or transaction platforms
• 🧠 Tech-Savvy Abilities
  • 💻 Comfortable with Microsoft Office and web-based applications
  • 🧭 Quick to learn and adapt to new technologies
  • 🔄 Able to juggle multiple phone queues and product lines
• ⚙️ Work Style & Strengths
  • 📋 Strong priority management
  • 🧍 Self-motivated and independent
  • 🎯 Goal-oriented and results-driven
  • 🤝 Committed to teamwork, discretion, and exceeding expectations

What We Offer

• 🚀 A fast-paced and innovative work environment.
• 📚 Full training to help you succeed.
• 🏡 Relocation support (if applicable).
• 🌍 A multicultural work environment with career growth opportunities
• 🏥 Private health insurance after six months
• 💶 Internal employee incentives

Location

Lisbon - Remote, Portugal