As a Dutch-Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands.

Key Responsibilities

• Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
• Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
• Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
• Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau.
• Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.

Your profile

• Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
• Previous experience in customer service, hospitality, or a related field preferred.
• Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
• Familiarity with computer systems and software applications for data entry, ticketing and reservation management.
• Knowledge of the local area and tourist attractions is a plus.

Your skills and advantages

• Expect you to have a perfect command of the Dutch language, written and spoken.
• The ability to react, dynamism, sense of welcome and computer skills are essential for success in this position.
• You must also be a good listener and have a great ability to adapt.
• Previous experience in a similar position will be an important base to contribute to the success of our team.

We offer

• Competitive salary + Bonus system.
• Referral program.
• Opportunities for career advancement and professional development.
• A dynamic and inclusive work environment with a diverse team of colleagues.
• The chance to be part of creating magical moments for guests from around the world.

Location

Barcelona (Spain)