As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay.

Key Responsibilities

• You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service.
• Respond to customer enquiries by telephone and email regarding bookings, activities and general information about the Dutch market.
• Provide advice and information on facilities and services. Respond effectively to customer
• concerns and complaints, striving to find a quick and satisfactory solution. Work with other departments to resolve customer issues quickly.
• Help customers book accommodation, meals and recreational activities. Ensuring the accuracy of booking details and billing information.

Your profile

• High proficiency in Dutch (C2 level)
• Experience in customer service.
• Thoroughness, autonomy and good interpersonal skills.

We offer

• Competitive salary + Bonuses.
• The chance to join a prominent industry-leading company with a dynamic and highly motivated team.
• Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion.
• A collaborative and adaptable work environment that fosters creativity and innovation.

Location

Barcelona (Spain)