Dutch Service Desk Agent
Join our vibrant team in Barcelona as a Dutch Service Desk Support! Help customers solve issues, enjoy a dynamic work environment, and explore a beautiful city. Ready to make a difference? Apply now!
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Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!
Your role
- Provide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.
- Handle inbound customer service activities, including calls and ticket (email) handling.
- Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
- Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
- Send reminder and status update emails to ensure timely communication and resolution.
- Ensure a high standard of customer service throughout all interactions.
- Collaborate with team members to efficiently resolve customer issues.
- Maintain accurate records of customer interactions and transactions.
- Stay informed about the latest updates and features on digital platforms to better assist customers.
- Continuously strive to enhance the overall customer experience.
Profile
- Fluent in Dutch
- Excellent verbal and written proficiency in English.
- Preferably to have an affinity with law/ magistracy.
- Analytical skills, problem-solving thinking and a healthy dose of empathy
- Excellent computer skills and a readiness to acquire new tools
Our ideal candidate is
- Communicative
- Disciplined and accurate
- Respectful and positive towards customers
- Solution-oriented thinking
- Patient
- Reliable
Our offer
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, people-oriented call centre, with a good dose of fun
- Market-based basic salary with bonus
- Employee benefits such as meal card, transport card and private insurance
- Growth opportunities
Location
Barcelona, Spain
- Afdeling
- Callcenter
- Locaties
- Barcelona
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Collega’s
Barcelona
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Why Companies Choose Recruit4Work
Companies choose Recruit4Work for our expertise, reliability, and results-driven approach. Our team of recruitment specialists offers deep industry knowledge, ensuring we understand the specific needs of each business and provide tailored solutions. By focusing on quality over quantity, we connect companies with top-tier talent that drives growth and success.
Our consultative process, combined with a vast network of candidates, enables us to quickly source and place the right individuals in both temporary and permanent roles. Moreover, our commitment to transparency, professionalism, and timely delivery makes us a trusted partner in achieving recruitment goals efficiently.
Recruit4Work's reputation for excellence and dedication to client satisfaction consistently sets us apart in the recruitment industry.
Dutch Service Desk Agent
Join our vibrant team in Barcelona as a Dutch Service Desk Support! Help customers solve issues, enjoy a dynamic work environment, and explore a beautiful city. Ready to make a difference? Apply now!
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