Dutch Customer Service
Join us as a Customer Service Representative! We're seeking friendly problem-solvers to assist our valued customers. Enjoy a dynamic work environment and growth opportunities. Apply now!
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Want to start a new adventure? Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather, try the traditional cuisine, go to the beach and visit the hotspots. Sound like an adventure for you? Take a look at this position!
For one of the biggest web shops in the Netherlands, we are looking for customer service agents. You will be part of a team, ensuring a competent and friendly customer service experience over the phone.
Answering inbound calls from retail customers, who have either Sales, aftersales, product enquiries, delivery-related questions or other issues related to the client's sales platform.
Daily tasks
- Listen to customers’ questions and concerns, and provide answers and solutions
- Troubleshooting regarding orders, deliveries, payments and returns
- Point of contact for external sellers
- Provide information about digital products
- Escalation and rerouting of issues to other departments
Required skills
- Fluent in Dutch
- Working proficiency in English
- Excellent communication skills
- Computer skills: MS
- Office, Internet Explorer, Windows, and Mozilla Thunderbird
- System skills: Chat, WhatsApp, Internal, and Bol.com systems
- Typing speed: Minimum 120 characters per minute with 80% accuracy
- Numerical and analytical insight
Our ideal candidate is
- A natural team player - we believe in supporting and developing our people
- Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers
- Communicate in a friendly and professional manner
- Good at listening, inquiring, summarizing and advise
- Flexible, result-oriented, empathetic, a team player
- Verbally strong communicator
- Adapt to changes
- Switch between communication channels with ease
- Build a good relationship with the customer
- You enjoy competition and aspire to be the best
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide customer service
- Extensive training
- Adaptation to Greek Culture and Greek language courses
- Internal employee incentives
- Located in an amazing office in Greece with excellent transport links
- Excellent relocation package with a great support system for non-local hires
- Private Health coverage
- Enjoy life in Greece, there are loads of social & sports events
Location
Remote, must be based in Greece
- Afdeling
- Customer Service
- Locaties
- Greece (Remote)
- Status werken op afstand
- Volledig werken op afstand
- Soort dienstverband
- Fulltime
- Werkniveau
- Servicemedewerkers
- Language
- English, Dutch
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Greece (Remote)
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Why Companies Choose Recruit4Work
Companies choose Recruit4Work for our expertise, reliability, and results-driven approach. Our team of recruitment specialists offers deep industry knowledge, ensuring we understand the specific needs of each business and provide tailored solutions. By focusing on quality over quantity, we connect companies with top-tier talent that drives growth and success.
Our consultative process, combined with a vast network of candidates, enables us to quickly source and place the right individuals in both temporary and permanent roles. Moreover, our commitment to transparency, professionalism, and timely delivery makes us a trusted partner in achieving recruitment goals efficiently.
Recruit4Work's reputation for excellence and dedication to client satisfaction consistently sets us apart in the recruitment industry.
Dutch Customer Service
Join us as a Customer Service Representative! We're seeking friendly problem-solvers to assist our valued customers. Enjoy a dynamic work environment and growth opportunities. Apply now!
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