Dutch Quality Manager
Do you have experience as a Quality Manager? Want to take the next step and start a new adventure? Take a look at this job position!
We reageren meestal binnen 2 uur
Looking to relocate to a city with a rich culture? You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Walking through Morocco will feel like walking through history! Not only can you enjoy the beautiful city of Tangier, but you can also start to work there.
We are looking for a talented and enthusiastic Quality Manager to ensure that procedures are followed and quality is assured. Together with the Team Manager, you will discuss reporting and make adjustments where necessary. In this role you work closely with your colleagues from the call centre but also with the quality manager of the customer.
Your profile:
- You speak Dutch fluently. English and French are an important plus.
- You have at least 5 years of work experience in a managerial position, preferably in the contact center industry.
- You can put yourself in someone else's shoes and want to make others better.
- You have good numerical insight and analytical skills.
- You are stress-resistant and know how to plan and organize your tasks smoothly. You keep your eye on your goals to be achieved and think in terms of solutions.
- You work proactively and independently, you have a hands-on mentality and are decisive.
- You can handle standard MS Office tools well and you can easily master various internal applications and systems.
Your Responsibilities:
- Driving performance: partner and consult with operational management to conduct a quantitative & qualitative analysis of performance.
- Provide quality solutions to improve performance based on the KPIs.
- Attend calibrations with Team Manager every month to assess team performance.
- Apply calibration for the team. Manage these sessions and ensure that everyone scores according to the guidelines.
- Developing Team Members: Observing team members' performance, providing feedback, and coaching individuals to grow and develop.
- Through Business Reviews you discuss current performance with the customer and make plans for the future.
Benefits:
- A professional environment with Belgian and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Complementary health insurance, where your family can also be included.
- A contract of indefinite duration (CDI).
- Comfortable offices in Tangier.
- Housing assistance.
Location
Tangier, Morocco
- Afdeling
- Management
- Locaties
- Tangier
- Soort dienstverband
- Fulltime
- Werkniveau
- Professionals
- Language
- English, Dutch, French
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Tangier
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Quality Manager
Do you have experience as a Quality Manager? Want to take the next step and start a new adventure? Take a look at this job position!
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