Dutch Customer Service
Do you have experience as a Support Agent? Want to take the next step and start a new adventure? Take a look at this job position!
We reageren meestal binnen een dag
Have you always wanted to experience living and working in a new international environment? We can offer this! Move to Portugal and start experiencing one of the oldest nations in Europe get to know Portugal`s rich culture and ancient history. Experience all of this while working in a national diverse company. Not only can you expand your working experience but you can also participate in all kinds of events to get to know your co-workers better. Join the basket tournament or the quiz night!
Your daily tasks
Together with your colleagues, you will be ensuring a competent and friendly customer service experience in Portugal. English is required for training and for internal communication.
- Customer service by phone, chat, and email;
- User onboarding (new account creation support);
- Logistics (assisting users with orders);
- Technical (troubleshooting of the App, Card Reader, and accessories);
- Financial (assisting users with questions about transactions, deposits, and activity reports);
- Upselling: up-sell different products/solutions during the contacts if applicable, by being on the lookout for key words to present the best existing solutions.
Our ideal candidate is
- A natural team player - we believe in supporting and developing our people,
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
- Required skills
- Native level of Dutch
- Working proficiency in English, B1 level at least is Mandatory
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Languages classes (for international candidates)
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
- Afdeling
- Callcenter
- Locaties
- Lisbon
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
Lisbon
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Customer Service
Do you have experience as a Support Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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