Thinking about moving abroad? With its black sand beaches, hot springs and natural and handmade landmarks, Bulgaria is a beautiful country to live in. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

Therefore, we are looking for Contact Center Agent - Administration for a debt collection company.

Responsibilities:

A. To handle dossiers of deptors (people who did not pay their bills from Orange telecom) and prepare writes (dagvaardingen) for bailiffs who are further responsible for collecting the depts :

• To analyze all the files in the dossier of the deptor, check the history and make a decision if the writ can be prepared or not *:
  • Checking the national register what is the current status (s.a. current adress, marital status of de deptor, ..)
  • Checking the data of the final remider letter if it had been sent to the correct adress
  • Checking the invoices issued by the telecom company and the whe whole due amount (taking into account additional taxes.
• To send writs to bailffifs from respective area of their jurisdiction (depending of the official address of the deptor)
• To do the complete follow up of the dossier till the moment it is closed (in some case an extra information is needed from external parties, like OCMW)
• To work with multiple systems/ databases and excel files

B. To take inbound calls of deptors:

• Checking file number of debtor to see debts/possible done payments/ faze of debts
• In case of questions about the repayment plan
  • To obtain a repayment plan of 6 – 12 months
  • Noting down the repayment plan into the file
• In case of questions related to disputing repayment plan
  • Trying to convince the debtor to make a first payment
  • Referring the debtor via e-mail or sharing to contact the headoffice by sharing the phone number

Requirements:

• Native Dutch / Flemish + English
• Good educational background
• Experience with back office activities handling contracts, financial documents is an asset
• Strong communication skills (oral and written)
• Good listener
• Contact centre experience is an asset

Skills and Competences:

• Basic math qualifications
• PC skills – Word (templates have been prepared in Word), Excel
• Responsibility (self-management skills and self-commitment in order to perform a given task)
• Critical thinking (performs the objective analysis and evaluation of an issue in order to form a judgment)
• Analytical thinking (relate and compare data from different sources, come to conclusions based on arguments
• Continuous learning (eager to acquire knowledge and skills to perform the job more effectively)
• Self-confidence (Being confident in one’s abilities, qualities, and judgment)
• Quality of work (Pays attention to detail while working accurately and systematically. Detects mistakes in own work and takes measures to correct them)

Our offer:

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Relocation Package

Location:

Sofia (Bulgaria)