Dutch Inbound Sales Agent - Energy
Do you have experience as a Inbound Sales Agent? Want to take the next step and start a new adventure in Bulgaria? Take a look at this job position!
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Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs, and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!
Your role
For the second largest energy producer and energy supplier on the Belgian market, we are looking for an Inbound Advising & Admin candidate who speaks native or proficient Dutch (no accent), native or proficient French (no accent), and fluent English. As an Inbound Advising & Admin, you are responsible for delivering a high level of courteous and efficient customer service across multiple contact channels – phone, mail, chats & social media.
Tasks
The Inbound Advising & Admin agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:
To handle all incoming questions and requests via telephone, e-mail, and /or chat:
Inbound calls
- Comparing tariffs Luminus & other suppliers
- Assisting people in finalizing the details of the needed contract before becoming clients of Luminus
- Handling general sales questions, related to the website of Luminus or the energy market.
- Redirect questions to customer care service
Online chat
- Helping & advising new customers to calculate a price and giving them information that will help to sign a contract.
Inbound Moves Calls
- Comparing tariffs Luminus & other suppliers
- Assisting clients in finalizing the details of the needed contract before becoming a client of Luminus
- Completing detailed information in the Database, like indexes, new addresses, and information for the new habitant.
- Handling general move-related care questions, such as move-related invoicing matters
Outbound Moves call
- Compare tariffs & other suppliers
- Collect missing information for the move of an existing customer.
Requirements
- Diploma of Secondary Education
- Contact center experience is an asset
- Native or proficient in Dutch and fluent English, B2 level.
Social-communicative:
- Persuasiveness
- Customer orientation
- Communication
- Effective listening
Intellectual competencies:
- Analytical thinking
- Continuous learning
Emotional competences:
- Positive thinking
- Self-motivation
- Self-confidence
Task-oriented competences:
- Quality of work
- Flexibility
- Sales ability
- Result-orientation
- Multitasking
Our offer
- Paid training
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities
- Relocation Package
Location
Sofia (Bulgaria)
- Afdeling
- Callcenter
- Locaties
- Sofia
- Soort dienstverband
- Fulltime
- Werkniveau
- Administratief
- Language
- English, Dutch
Collega’s
Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Inbound Sales Agent - Energy
Do you have experience as a Inbound Sales Agent? Want to take the next step and start a new adventure in Bulgaria? Take a look at this job position!
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