Dutch Customer Care Agent
Do you have experience as a Customer Service Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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Are you thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs, and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!
Your role
For an Energy and Telecom supplier in The Netherlands, we are looking for a Customer Service Agent who speaks Dutch / Flemish and English.
In this job, you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, and inquiries about invoices.
Tasks
- Phone
-
Inbound communication – all questions from existing clients:
- Financial questions
- Final invoice
- Collection
- Online services
- Meter readings
- Moving/cancellations
- Mutations
- Making calculations
- Sell contracts to new clients who contact the company to understand more about the different types of contracts, and prices; ...
- Cancellations
-
Outbound communication:
- Further follow-up of the client’s case, obtaining additional information or providing a solution based on the case
- Call back the client in case of a request for additional information.
- Via mail
-
Via app:
- Live chat
- Call me Back
-
Social Media:
- Facebook Messenger
Requirements
- Native level of Dutch + English (B2 level)
- PC skills (experience with working with computer systems)
- Very good written skills (good structure, extended vocabulary)
- Good logical and analytical thinking
Our offer
- Paid training
- Part time between 20hrs. and 32hrs.
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities
Location
Sofia, Bulgaria
- Afdeling
- Callcenter
- Locaties
- Sofia
- Soort dienstverband
- Parttime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
Collega’s
Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Customer Care Agent
Do you have experience as a Customer Service Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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