Dutch Customer Service Agent
Do you have experience as a Support Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs, and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!
Your role
For one of the biggest Energy suppliers in The Netherlands, we are looking for a Customer Service Agent who speaks either Dutch with English.
In this job, you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts, and inquiries about invoices.
Tasks
- The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:
- To handle all the incoming questions and requests via telephone, e-mail, and /or chat regarding:
- invoicing and the dunning process
- payments (incl. dropping procedure of customers, payments plans, deferred payments, and when to cancel costs
- tariff changes (incl. proposing a product change or a discount)
- To treat complains
- To do retention
- To increase clients satisfaction while building and maintaining
- good and long-term customer relationships
- To handle move requests
Requirements
- Native Dutch + English B2 level.
- Experience with CRM systems & MS Office
- Strong communication skills (oral and written)
- Good logical and analytical thinking.
- Responsibility, integrity, patience, and willingness to learn
- Management and organization competencies like pro-activity and critical thinking
- Social-communicative competencies: teamwork, customer orientation, communication
- Intellectual competencies: empathy, stress management, and positive thinking
- Task-oriented competencies: quality of work, flexibility, sales ability, and productivity
Our offer
- Paid training
- Fun, people-oriented Call Center
- Market-based basic salary
- Growth opportunities
- Relocation package available
Location
Sofia (Bulgaria)
- Afdeling
- Callcenter
- Locaties
- Sofia
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
Collega’s
Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Customer Service Agent
Do you have experience as a Support Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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