Are you a people person and like helping others then this position is for you! We can offer you a position in an ambitious, energetic, and people-driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure! Live in the birthplace of paella and experience all that the city has to offer.

Your role

• For a customer, based in the center of Valencia, we are looking for Inbound Contact Center Agents who speak either Flemish or Dutch with English. Previous customer contact experience is not required but is appreciated. You must live in Valencia or be willing to relocate in the short term.
• You will answer questions from the company's customers. These questions relate, among other things, to changes to customer data, networks, or services, inquiries about subscriptions and /or services, invoices and payments, or questions about appliances.
• In addition, the agents are responsible for cross- and upselling the various services/products of the customer.

Profile

Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities?

• You are service and result oriented
• You have technical insight
• You have numerical insight to be able to read and explain invoices
• You can work and problem-solve independently with a good dose of analytical thinking
• You have the ability to empathize with your customer
• You are a good listener and have good communication skills
• You have a good command of Dutch and English language
• Hospitable, customer-friendly, and helpful to the customer
• Flexibility and empathy are very important
• You are looking for a challenging long-term position

Our offer

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Discount on Spanish Lessons
• Relocation Package

Location

Valencia (Spain)