Dutch Technical Support Advisor - Domestic appliances
As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .
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As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .
Responsibilities
- Responsible to follow the direction of management and provide feedback
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)
- Ensure excellent customer satisfaction
- Respond to inbound customer requests, document relevant case information
Your Profile
- For non-EU residents, it is mandatory to have a valid work permit
- Previous experience in Customer Service or Sales is a plus
- Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
- Excellent communication skills coupled with empathy and team spirit
- Native or Proficient (C2) Dutch and fluent English (minimum level B2)
What do we offer?
- Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
- Availability to work from home temporarily
- Health insurance with a dental plan (after 6 months contract)
- Competitive wages (14 monthly payments per year)
- New and modern office located where the action is: Lisbon- Portugal.
- We promote inter-company mobility to work at any of our sites around the world.
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- Work with adventurous people from over 15 nationalities.
Location
Lisbon (Portugal)
- Afdeling
- Callcenter
- Locaties
- Lisbon
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
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Lisbon
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Technical Support Advisor - Domestic appliances
As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .
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