Dutch Customer Service Agent - Energy & Telecom
If you feel like working in customer service we think this oppotunity might be interested for you...
We reageren meestal binnen 2 uur
Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!
Your role
For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speaks Dutch with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks
- Phone
- Inbound communication – all questions from existing clients:
- Financial questions
- Final invoice
- Collection
- Online services
- Meter readings
- Moving/cancellations
- Mutations
- Making calculations
- Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...
- Cancellations
- Outbound communication
- Further follow up of the client’s case, obtaining additional information or providing solution based on the case
- Call back the client in case of request for additional information.
- Via mail
- Via app:
- Live chat
- Call me Back
- Social Media
- Facebook Messenger
Requirements
- Native Dutch + English
- PC skills (experience with working with computer systems)
- Very good written skills (good structure, extended vocabulary)
- Good logical and analytical thinking
Our offer
- Paid training
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities
Location
Sofia, Bulgaria
- Afdeling
- Callcenter
- Locaties
- Sofia
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
Latest Jobs
-
Customer Service for MercedesCallcenter · Greece (Remote) · Volledig thuiswerken
-
Dutch Customer Service Representative - Social ...Callcenter · Athens , Remote (working from home) · Volledig thuiswerken -
German Customer Service representative - Social...Callcenter · Athens , Remote (working from home) · Volledig thuiswerken
Sofia
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Customer Service Agent - Energy & Telecom
If you feel like working in customer service we think this oppotunity might be interested for you...
Het sollicitatieformulier wordt geladen