Dutch Trainer
Do you have experience as a Trainer Agent? Want to take the next step and start a new adventure? Take a look at this job position!
We reageren meestal binnen 2 uur
Thinking of taking on a new challenge in which you can develop on a personal and professional level? We can offer you an adventure by relocating to Casablanca and starting a new job there! While starting a new challenging job as a trainer, which will help you grow on a professional level. You are also able to discover all that Casablanca has to offer. You can enjoy the unique architecture, try the Moroccan cuisine and experience the thriving art scene of Casablanca.
Take on this new challenge and fully experience the way of living in Casablanca, Morocco!
Your role
The trainer prepares and conducts training sessions in accordance with the expectations of the company and the client. He/she ensures the proper integration of new employees and participates in the development of the skills of the production teams in order to contribute to the maintenance and development of the centre's knowledge and skills.
He/she participates in the animation of the Quality policy.
Your tasks
- Adaptation and design of training actions
- Adapt, correct, develop training modules (eg personalized handling of training books, creation of new content, educational processes, assessment of knowledge, etc.)
- Design training sessions
- Preparation and animation of training sessions
- Provide administrative and logistical management of training (ex: collect the supporting documents, check the material,...)
- Animate the training and regulate the group (eg: structuring one's speech, speaking in public, managing conflicts, etc.)
- Controlling and monitoring the progress of trainees and reporting (eg managing exchanges, evaluating upstream - in progress - downstream, controlling knowledge, monitoring progress and reporting on its analysis, etc.)
- Evaluation and monitoring of the quality of service
- Monitor training actions (synthesis, reporting, etc.)
- Check post-training achievements and support skills development
- Carry out countermeasures via field assessments (speech assessment, documentary audit)
- Participate in the animation of the calibration meetings and implement the action plans for the deviating assessors
Our ideal candidate is
- Remote customer relationship management
- Native Dutch or Flemish with English (C level), French it's a plus.
- Knowledge of training engineering and pedagogical engineering
- Capacity for written and oral communication (public speaking)
- Proficiency in Excel and PowerPoint
- Internal tools
- Knowledge of Group processes and customer mission
- Ability to analyze results and take corrective action
Our offer
- Paid training
- Unique, atmospheric, people-oriented call centre, with a good dose of fun
- Market-based basic salary with bonus opportunities
- Employee benefits such as private insurance
- Growth opportunities
Location
Casablanca, Morocco
- Afdeling
- Administrative
- Locaties
- Casablanca
- Soort dienstverband
- Fulltime
- Werkniveau
- Ondersteunende medewerkers
- Language
- English, Dutch
Casablanca
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
Dutch Trainer
Do you have experience as a Trainer Agent? Want to take the next step and start a new adventure? Take a look at this job position!
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