Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and their famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.
Our client is a Dutch information services company which operates in over 150 countries.
As a L1 Technical Support Representative, you will be supporting a cloud-based software. This software is used by lawyers to manage their documents and accounting, in Belgium and The Netherlands. Together with your colleagues, you will ensure a competent and friendly technical support experience through phone or email. Part of your daily activities will be:
• Creating cases in a CRM environment
• Troubleshooting customer queries in relation to different domains such as; performance, technical, and functional.
• Offline researching underlying causes of presented issues by the clients
• Escalating and rerouting the necessary matters and issues to other departments.
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Languages classes (for international candidates)
Internal employee incentives
Located in an amazing office in Lisbon with excellent transport links