As a full-fledged member of the customer service, you will be responsible for handling the various customer inquiries, as well as for the delivery of the Sportswear Tips to the customer's satisfaction, assisting them with their purchases and configuring their account. 

Your main missions will be: 

• Providing a reassuring, warm and customer-friendly service for clients in Dutch;
• Manage customer queries about their orders and access to their accounts, payments and stock availability;
• Seize the opportunity to "shine" with each interaction, showing a strong interest in the customer, with a natural appetite for communication, by becoming aware of the services offered by our customer an expert and a brand advocate 

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people, 
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers 

Required skills

• Fluent in Dutch
• Working proficiency in English 
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training 
• Internal employee incentives

Location

Work from home (But you must be based in Portugal)