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Customer Service Agent (Dutch)

You will be doing this in both English and Dutch – there will be little to no phone communication.

Job description

As a Customer Service Agent you will be working in a project with relatively simple processes, but accuracy is an absolute must. The candidate deals with questions from credit card holders and is responsible for the security and protection of credit card data. Identity control, answering questions and explaining about possible steps to follow belong to the core tasks.

There is a training program in which you will go through all the aspects of the job (focus will be on privacy related themes). The training period consists of 3 days, of which 1 day will be practice.

Profile

  • Customer service experience is an added value, but not required;
  • Basic computer skills are necessary;
  • Able to follow procedures around sensitive data;
  • You can submit proof that you are free of criminal offences;
  • Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate

  • Communicative and empathetic;
  • Disciplined and accurate;
  • Respectful and positive towards customers;
  • Solution-oriented thinking;
  • Patient;
  • Reliable.

Benefits

  • Paid training
  • Free Spanish lessons
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with the possibility of a bonus of € 3000 per year
  • Employee benefits such as meal card, transport card and private insurance
  • 4 company outings per year
  • Free fruit and drinking water
  • Growth opportunities

Location

Barcelona (Spain)

Or, know someone who would be a perfect fit? Let them know!

Barcelona, Spain


08002 Barcelona Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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