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Team Manager (French + Flemish/Dutch)

We are looking for Team Manager to be based in Madrid. You will be working in a multicultural environment for a leader in the automotive industry.

Company profile

Our client is a multinational company, a leader in global outsourcing services and provider of customer experience management with 150 offices across 25 countries and more than 75.000 associates speaking 48 languages.

Job description

We are looking for Team Manager to be based in Madrid. You will be working in a multicultural environment for a leader in the automotive industry. In this job you will:

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.

Requirements

  • Experience as mid level manager / team lead in a call centre environment is appreciated;
  • Strong in communication and interpersonal skills;
  • Able to pick up new technology quickly;

Benefits

  • Full time position-39h per week from Monday to Saturday.
  • Competitive salary
  • Type of contract for specific service.
  • Training with contract.
  • Good work environment in a multinational team.

Location

Madrid, Spain

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Job categories

Madrid, Spain

28013 Madrid Directions View page

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Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

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