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French Technical Advisor

For an high end sports car brand we are looking for the right candidate to provide friendly, efficient and customer-oriented service.

Company profile

Our client is a German automobile manufacturer specializing in high-performance sports cars and SUV's. 

Your role

For an high end sports car brand we are looking for the right candidate to provide friendly, efficient and customer-oriented service.

  • Inbound support (e.g. technical assistance and advice on Mobility and Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Mobility or Performance Services)
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

Your Profile

  • French native/ advanced level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

Background

  • Experience in the customer service/ call center industry is preferred
  • 1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Benefits

  • Excellent job opportunity in a leading international company
  • 40 hours/week (between 8 am - 7 pm, Monday to Friday)
  • Continuing education and diverse opportunities for advancement
  • High base salary (14 months) + language bonus (14 months)
  • Monthly meal allowance
  • Assistance in moving to Portugal - financially (flight + 3 months rental subsidy) as well as in finding accommodation
  • Private health insurance after 6 months of service
  • Contract paid in full from the first day of training and training
  • Continuing education, development and advancement opportunities
  • Many other benefits: fruit days, company co-operation (e.g. gym), friends-recruit-friends actions
  • A highly motivated and engaged team!

Location

Lisbon (Portugal)

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Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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