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German Gaming Support (e-mail/chat support)

Together with your colleagues, you will be ensuring a competent and friendly customer service experience e-mail and chat.

Job description

Our customer is one of the most important developers and distributors of entertainment software. Together with your colleagues, you will be ensuring a competent and friendly customer service experience e-mail and chat. Part of your daily activities will be:

  • German-speaking customer support via email and chat;
  • Assistance with questions about the account and payment transactions;
  • Solving difficulties with registration;
  • Restore and change emails and phone numbers, and other account information;
  • Processing hacked accounts and restoring characters;
  • Processing questions about the reward program;
  • Answer questions about tokens and pre-paid game cards;
  • Processing any inquiries about payments;
  • Processing of refunds;
  • Professional management of customer data.

Our ideal candidate is

    • A natural team player
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in German
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment
    • Extensive training
    • Languages classes
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within a day

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Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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