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Dutch Customer Service Representative - information services

Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone and e-mail.

Job description

Our client is a Dutch information services company which operates in over 150 countries. Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone and e-mail. Your tasks:

    • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
    • Troubleshooting regarding orders, deliveries, payments and returns;
    • Providing information about digital products;
    • Escalating and rerouting the necessary matters and issues to other departments.

    Required skills

      • Fluent in Dutch
      • Working proficiency in English
      • Excellent communication skills
      • Problem solving
      • Sense of responsibility

    Benefits

      • Excellent benefits package
      • Multilingual and excellent work environment
      • Extensive training
      • Languages classes
      • Internal employee incentives
      • Located in an amazing office in Lisbon with excellent transport links

    Location

    Lisbon, Portugal

    Usually responds within a day

    Or, know someone who would be a perfect fit? Let them know!

    Job categories

    Lisbon, Portugal

    1150-234 Lisbon Directions View page

    Why work with us?

    Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

    • Honesty and clarity

      We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

    • Proactivity

      We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

    • Long-term relationships

      We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

    • Knowledge

      We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

    Recruit4.work

    Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

    Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

    A company specialized in recruitment and selection will take those aspects seriously in the profile. 

    Recruit4.work is such a company.


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