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Polish Trainer

Your role is to prepare and conduct training sessions in accordance with the expectations of the company and the client.

Your role is to prepare and conduct training sessions in accordance with the expectations of the company and the client. He/she ensures the proper integration of new employees and participates in the development of the skills of the production teams in order to contribute to the maintenance and development of the centre's knowledge and skills. He/she participates in the animation of the Quality policy.

Your tasks

Adaptation and design of training actions

    • Adapt, correct, develop training modules (eg personalized handling of training books, creation of new content, educational processes, assessment of knowledge, etc.)
    • Design training sessions

Preparation and animation of training sessions

    • Provide administrative and logistical management of training (ex: collect the supporting documents, check the material,...)
    • Animate the training and regulate the group (eg: structuring one's speech, speaking in public, managing conflicts, etc.)
    • Controlling and monitoring the progress of trainees and reporting (eg managing exchanges, evaluating upstream - in progress - downstream, controlling knowledge, monitoring progress and reporting on its analysis, etc.)

Evaluation and monitoring of the quality of service

    • Monitor training actions (synthesis, reporting, etc.)
    • Check post-training achievements and support skills development
    • Carry out countermeasures via field assessments (speech assessment, documentary audit)
    • Participate in the animation of the calibration meetings and implement the action plans for the deviating assessors

Administrative management

    • Report the absences of its teams and any other action representing non-adherence to the schedule in a timely manner and thereby guarantee the veracity of the payroll elements
    • Ensure all the administrative and organizational management of his team: breaks management, request for administrative documents, reporting of complaints (Payroll, planning, etc.),
    • Manage conflicts within the team by relying, if necessary, on his N + 1 and the human resources department
    • Guarantee compliance with HR procedures and processes by its teams

Our ideal candidate

  • Remote customer relationship management
  • Knowledge of training engineering and pedagogical engineering
  • Capacity for written and oral communication (public speaking)
  • Proficiency in Excel and PowerPoint
  • Internal tools
  • Knowledge of Group processes and customer mission
  • Ability to analyze results and take corrective action

Our offer

  • Paid training
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with bonus opportunities
  • Employee benefits such as private insurance
  • Growth opportunities


Casablanca (Morocco)

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Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.


Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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