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Polish Supervisor

The Supervisor supervises a team of remote advisers and guarantees production, quality of service and productivity of its activity in compliance with the procedures defined by the company.

The Supervisor supervises a team of remote advisers and guarantees production, quality of service and productivity of its activity in compliance with the procedures defined by the company. The supervisor builds his team's skills in the field of customer relations.

Your tasks

Management and administration of the activity

    • Track production indicators
    • Plan, organize and manage the activity of your team
    • Determine the individual goals of team members

Coaching and team leadership

    • Provide local management on a daily basis
    • Punctually assist his team in the management of difficult contacts
    • Prevent and regulate difficult conflicts and behaviours among team members
    • Organize and lead meetings
    • Manage the skills of your team and develop them
    • Animate training sessions

Quality of service

    • Monitor and evaluate the performance of your team
    • Evaluate the performance of an organization
    • Analyze and interpret statistical results
    • Produce reports

Analysis and action plan

    • Analyze the results by KPI of his entire team
    • Identify the reasons for the discrepancy and propose proactive action plans
    • Measure the effectiveness of the actions taken and correct the points and / or actions as needed

Administrative management

    • Report the absences of its teams and any other action representing non-adherence to the schedule in a timely manner and thereby guarantee the veracity of the payroll elements
    • Ensure all the administrative and organizational management of his team: breaks management, request for administrative documents, reporting of complaints (Payroll, planning, etc.),
    • Manage conflicts within the team by relying, if necessary, on his N + 1 and the human resources department
    • Guarantee compliance with HR procedures and processes by its teams

Our ideal candidate

  • Your enthusiasm is contagious and organizing and planning is in your genes
  • You have experience leading teams in a contact center environment
  • You are proactive, decisive and easily make decisions
  • You have strong analytical skills and are result-oriented
  • You are creative, innovative, driven and stress resistant
  • Knowledge of communication techniques related to remote customer relations

Our offer

  • Paid training
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with bonus opportunities
  • Employee benefits such as private insurance
  • Growth opportunities

Location

Casablanca (Morocco)

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Job categories

43820 Calafell Directions info@recruit4.work +34937370972 View page

A Coruña, Spain

15004 A Coruña Directions View page

Almelo, The Netherlands

7602 HL Almelo Directions View page

Amstelveen, the Netherlands

1181 MA Amstelveen Directions View page

Amsterdam, the Netherlands

1011 RD Amsterdam Directions View page

Apeldoorn, the Netherlands

7311 NG Apeldoorn Directions View page

Barcelona, Spain

08002 Barcelona Directions View page

Berlin, Germany

10178 Berlin Directions View page

Budapest, Hungary

1013 Budapest Directions View page

Burgas, Bulgaria

8001 Burgas Directions View page

Casablanca, Morocco

20250 Casablanca Directions View page

Cork, Ireland

Cork Directions View page

Cornellà de Llobregat, Spain

08940 Cornellà de Llobregat Directions View page

Dedemsvaart, The Netherlands

7701 CE Dedemsvaart Directions View page

Dubai, United Arab Emirates

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Dublin, Ireland

Dublin Directions View page

Eindhoven, the Netherlands

5611 Eindhoven Directions View page

Enschede, the Netherlands

7511 EJ Enschede Directions View page

Fuengirola, Spain

29640 Fuengirola Directions View page

Genemuiden, the Netherlands

8281 Genemuiden Directions View page

Haaksbergen, Netherlands

7481 DE Haaksbergen Directions View page

Hengelo, The Netherlands

7553 JD Hengelo Directions View page

Hoofddorp, the Netherlands

2131 BE Hoofddorp Directions View page

Lisbon, Portugal

1150-234 Lisbon Directions View page

London, UK

WC2N 5DU London Directions View page

Luxembourg, Luxembourg

1661 Luxembourg City Directions View page

Lyon, France

69002 Lyon Directions View page

Lyon-Marseille or Bordeaux-Rennes, France

33000 Bordeaux Directions View page

Madrid, Spain

28013 Madrid Directions View page

Marseille, France

13002 Marseille Directions View page

Milan, Italy

20122 Milan Directions View page

Oldenzaal, The Netherlands

7571 BE Oldenzaal Directions View page

Oosterhout, The Netherlands

4902 AA Oosterhout Directions View page

Paris, France

75004 Paris Directions View page

Porto, Portugal

4050-327 Porto Directions View page

Rabat, Morocco

Rabat Directions View page

Remote (working from home)

43820 Calafell Directions +34937370972 View page

Rijssen, The Netherlands

7461 KE Rijssen Directions View page

Rotterdam, the Netherlands

3012 CM Rotterdam Directions View page

Soest, the Netherlands

3764 TL Soest Directions View page

Sofia, Bulgaria

1000 Sofia Directions View page

Stockholm, Sweden

111 52 Stockholm Directions View page

Tallinn, Estonia

10111 Tallinn Directions View page

Utrecht, the Netherlands

3512 JE Utrecht Directions View page

Valencia, Spain

46002 Valencia Directions View page

Varna, Bulgaria

Varna Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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