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Customer Service Rep German

Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers.

Our customer

Founded in 1907 as a messenger company in the United States, our client has grown into a multi-billion-dollar corporation. They have become the world's largest package delivery company and are a leading global provider of specialized transportation and logistics services. Every day, they manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

You will support our client as Customer Service Representative, by helping customers over the telephone and via email, with any queries they may have about products or services and also dealing with complaints. It is about providing the best customer experience possible

    • Answer inbound calls from customers
    • Processing pick up orders
    • Providing shipping information and quotations
    • Tracing packages and requesting proof of delivery
    • Assisting customer’s needs by ordering supplies, issuing messages and complaints
    • Effective use of systems and functions
    • Accurate and legible completion of relevant paperwork and forms
    • Adhere to processes and procedures

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in German
    • Level of English B1
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

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Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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