facebook tracking

German Technical Advisor

For an high end sports car brand we are looking for the right candidate to provide friendly, efficient and customer-oriented service.

Company profile

Our client is a German automobile manufacturer specializing in high-performance sports cars and SUV's. 

Your role

For an high end sports car brand we are looking for the right candidate to provide friendly, efficient and customer-oriented service.

  • Inbound support (e.g. technical assistance and advice on Mobility and Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Mobility or Performance Services)
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

Your Profile

  • German native/ advanced level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

Background

  • Experience in the customer service/ call center industry is preferred
  • 1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Benefits

  • Excellent job opportunity in a leading international company
  • 40 hours/week (between 8 am - 7 pm, Monday to Friday)
  • Continuing education and diverse opportunities for advancement
  • High base salary (14 months) + language bonus (14 months)
  • Monthly meal allowance
  • Assistance in moving to Portugal - financially (flight + 3 months rental subsidy) as well as in finding accommodation
  • Private health insurance after 6 months of service
  • Contract paid in full from the first day of training and training
  • Continuing education, development and advancement opportunities
  • Many other benefits: fruit days, company co-operation (e.g. gym), friends-recruit-friends actions
  • A highly motivated and engaged team!

Location

Lisbon (Portugal)

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Job categories

43820 Calafell Directions info@recruit4.work +34937370972 View page

A Coruña, Spain

15004 A Coruña Directions View page

Almelo, The Netherlands

7602 HL Almelo Directions View page

Amstelveen, the Netherlands

1181 MA Amstelveen Directions View page

Amsterdam, the Netherlands

1011 RD Amsterdam Directions View page

Apeldoorn, the Netherlands

7311 NG Apeldoorn Directions View page

Barcelona, Spain

08002 Barcelona Directions View page

Berlin, Germany

10178 Berlin Directions View page

Budapest, Hungary

1013 Budapest Directions View page

Burgas, Bulgaria

8001 Burgas Directions View page

Casablanca, Morocco

20250 Casablanca Directions View page

Cork, Ireland

Cork Directions View page

Cornellà de Llobregat, Spain

08940 Cornellà de Llobregat Directions View page

Dedemsvaart, The Netherlands

7701 CE Dedemsvaart Directions View page

Dubai, United Arab Emirates

Dubai Directions View page

Dublin, Ireland

Dublin Directions View page

Eindhoven, the Netherlands

5611 Eindhoven Directions View page

Enschede, the Netherlands

7511 EJ Enschede Directions View page

Fuengirola, Spain

29640 Fuengirola Directions View page

Genemuiden, the Netherlands

8281 Genemuiden Directions View page

Haaksbergen, Netherlands

7481 DE Haaksbergen Directions View page

Hengelo, The Netherlands

7553 JD Hengelo Directions View page

Hoofddorp, the Netherlands

2131 BE Hoofddorp Directions View page

Lisbon, Portugal

1150-234 Lisbon Directions View page

London, UK

WC2N 5DU London Directions View page

Luxembourg, Luxembourg

1661 Luxembourg City Directions View page

Lyon, France

69002 Lyon Directions View page

Lyon-Marseille or Bordeaux-Rennes, France

33000 Bordeaux Directions View page

Madrid, Spain

28013 Madrid Directions View page

Marseille, France

13002 Marseille Directions View page

Milan, Italy

20122 Milan Directions View page

Oldenzaal, The Netherlands

7571 BE Oldenzaal Directions View page

Oosterhout, The Netherlands

4902 AA Oosterhout Directions View page

Paris, France

75004 Paris Directions View page

Porto, Portugal

4050-327 Porto Directions View page

Rabat, Morocco

Rabat Directions View page

Remote (working from home)

43820 Calafell Directions +34937370972 View page

Rijssen, The Netherlands

7461 KE Rijssen Directions View page

Rotterdam, the Netherlands

3012 CM Rotterdam Directions View page

Soest, the Netherlands

3764 TL Soest Directions View page

Sofia, Bulgaria

1000 Sofia Directions View page

Stockholm, Sweden

111 52 Stockholm Directions View page

Tallinn, Estonia

10111 Tallinn Directions View page

Utrecht, the Netherlands

3512 JE Utrecht Directions View page

Valencia, Spain

46002 Valencia Directions View page

Varna, Bulgaria

Varna Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


Teamtailor

Applicant tracking system by Teamtailor