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Flemish Customer Success Expert

Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality? Then you are who we are looking for

Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality? Then you are the person we are looking for!

You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can translate a technical change in an understandable and easy manner to your client. Thanks to your organizational skills and creativity, you always know how and where to find the answer. You are communicative and outgoing, eager to share your knowledge and experience with your colleagues. You speak and write fluent Flemish (C2 level).

In a nutshell:

  • Customer satisfaction is your motivator
  • Having your own projects and responsibilities drives you
  • Problem-solving mentality
  • Communicative & supportive
  • Full proficiency in Flemish
  • second languages are a plus: German, French, Spanish, Portuguese, Italian or English
  • Well-organized and detail-oriented
  • Flexible & dynamic

Key Responsibilities

As Customer Success Expert you will be the main point of contact for our artisans. In a first phase, you will create a tailor-made webshop in close contact with the customer itself, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will be of great importance to launch the e-commerce solution of the local entrepreneur in the best possible way.

In the second phase, after launch, your job will consist out of 3 parts. First of all, you will stay their personal expert in the digital world and you will help them if they have any questions. Secondly, being their digital guide, you will lead the way and show them how they can apply our services in the best possible way. Thirdly, you will gather feedback of your clients, translate it into technical requirements and make proposals to the management team on how we can improve our services. You will have the opportunity to influence our products directly and make a real difference. You will be the voice of the local entrepreneur. In the end, your goal is to create ambassadors, rather than customers.

Benefits

Our customer is an rapidly expanding with a team-oriented culture and a hands-on mentality. Additionally, they put great importance on the mutual reinforcement of each employee and are enthusiastically providing after-work bounding. Each member of our team obtains freedom, the opportunity to develop new and existing personal skills, and the luxury to collaborate directly with the management team. This is your chance to join a team of professional, dynamic and ambitious experts that believe in the power of continuous learning, ownership and team spirit.

Location

Barcelona, Spain

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Job categories

Barcelona, Spain

08002 Barcelona Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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