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Customer Service Support Dutch/Flemish + French

The Customer Service Support Line provides support service and you will be responsible for taking incoming telephone and e-mail enquiries

Our customer

Our client is one of the oldest companies in the US, with roots to 1853. They manufactured revolutionary rubber eyeglass frames as well as a variety of optical products that required a high degree of manufacturing precision. Nowadays the focus is on Contact Lenses and Cleaning products for Contact Lenses.

The Customer Service Support Line provides support service and you will be responsible for taking incoming telephone and e-mail enquiries from customers relating to a range of specified products or services, with the clear objective being to resolve the customer’s issue as quickly and efficiently as possible. Part of your daily activities will be:

    • Delivering an outstanding customer experience at every single opportunity, as a result of your commitment, passion and dedication to excellence;
    • Creating opportunities and value for employees, clients, customers, communities, and shareholders;
    • Placing orders from customers on the online shopping website.

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in either Dutch/Flemish with French
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal


1150-234 Lisbon Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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