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French+Italian Technical Customer Support B2B

Are you looking for a job where you are responsible for developing a customer portfolio, identifying sales opportunities and promoting state-of-the-art technology and a world-class brand?

Are you passionate about Customer Care? Do you enjoy working in an international environment at a challenging tech company? If you are, this might be your opportunity! We are looking for a Technical Customer Support Agent. Customers will look for technical guidance and for advice in addressing their product usage and issue needs.

Responsibilities 

  • Provide product information and effective technical support through multiple channels (phone, e-mail, chat);
  • Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
  • Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities).

Your profile

  • An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
  • Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;
  • A constant and pro-active improvement of product/support knowledge;
  • Pro-active engagement in additional activities (when the regular workload allows it).

Requirements

  • You have native or business level proficiency in French and Italian. Fluency in English also required (it's our company language).
  • You have excellent proven technical customer support experience of around a year in an international B2B environment;
  • You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
  • Proven experience (and success) in sales is an advantage;
  • You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

 Benefits

  • You will never get bored! We move fast like a “start-up” but have the backing of a billion euro company
  • We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.
  • Different cultures. Our colleagues come from all over the world, with 55 nationalities and counting
  • Competitive salary
  • Private health insurance (including children and partners)
  • Pension Plan
  • Lunch Vouchers + free coffee and fruit at the office
  • The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures.

Location

Barcelona, Spain

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Job categories

Barcelona, Spain


08002 Barcelona Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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