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Customer Service Rep Flemish

Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Our customer

Our customer is present in 25 countries, with more than 750 store points and 100,000 employees. and specializes in the general public for: Good Food - the better food; Party - everything for a successful party & Home - everything to decorate a house into a cozy home, including the construction and garden assortment available to the craftsmen in the work centers or drive-ins. They range from a combination of reputable brand products and competitively priced and high quality own brands. They have opened its first Belgian store in 1970. Today there are 6 stores in Belgium as well as an online shop. In 2003 stores started in Belgium, with access being exclusively reserved for catering professionals. With the recent opening of a second store in Antwerp, the total number of stores in Belgium is currently 10.

Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail. Part of your daily activities will be:

    • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
    • Troubleshooting regarding orders, deliveries, payments and returns;
    • Providing information about fashion products;
    • Escalating and rerouting the necessary matters and issues to other departments..

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in Flemish
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal


1150-234 Lisbon Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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