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Customer Service Rep Dutch

Together with your colleagues, you will be ensuring a highly professional, courteous and empathetic customer service via phone and e-mail

Our customer

Our customer was founded in 2000, headquartered in Massachusetts, and used by more than 100,000 people worldwide. Insulet is an innovative medical device company dedicated to making the lives of people with diabetes and other conditions easier through the use of its product platform. The Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. they also pays attention to the unique design of its Pod, by tailoring its technology platform for the delivery of non-insulin subcutaneous drugs across multiple therapeutic areas.

Together with your colleagues, you will be ensuring a highly professional, courteous and empathetic customer service via phone and e-mail.Part of your daily activities will be:

    • Respond to inbound calls and customer inquiries regarding Insulet products to ensure questions are answered and orders placed timely.
    • Request and collect updated documentation required by the customer’s payer, complete order entry and coordination of product shipment to customers.
    • Answer phone inquiries and provide support and direction to customers and resolve customer’s issues in a timely and empathetic manner.
    • Ensure all patient documents are on file as required to assure regulatory requirements and payer requirements are met.
    • Collaborate with internal and external entities to assist our customers in obtaining products.
    • Encourage customer compliance with product utilization

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in Dutch
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal


1150-234 Lisbon Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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