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Customer Service Rep Dutch

Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat

Our customer

The main purpose of our customer is to create Great Hotels Guests Love®. With more than 767,000 rooms in over 5,000 hotels in nearly 100 countries one of the most prestigious and well-known hotel brands in the world. The 12 great and distinctive hotel brands are offering distinctive experiences to each different client allowing everyone a great night’s sleep. They are dedicated to building a strong employer brand, and is widely recognized around the world as an outstanding company to work for. They realize that it is their dedicated teams who deliver Great Hotels Guests Love®, and as a business we are focused on attracting and retaining the best talent in the industry.

Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, as well as providing an industry-leading reservation experience to the Dutch market and in support to the UK market. Part of your daily activities will be:

    • Providing a professional voice reservation experience by handling contacts via phone and other mediums in Dutch and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
    • Providing a seamless customer experience through effective use of systems information and tools;
    • Answering questions regarding prices, hotel details, reservation or payment conditions;
    • Assisting guests with all questions relating to “pre”, “in” or “post travel” concerns;
    • Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals;

Our ideal candidate is

    • Passionate about travel and world class customer service
    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in Dutch
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Usually responds within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal


1150-234 Lisbon Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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