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Brazilian Portuguese Support Agent 3rd line

Our customer is a technology-enabled global business services company specialising in customer engagement and improving business performance for some of the world’s best brands

Company profile

Our customer is a technology-enabled global business services company specialising in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers. They provide services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

Job description

For our customer we are looking for customer support agents that are able to provide top of the line technical support. These agents won’t attend phone calls. They will manage cases.

Requirements

  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of computer operating systems.
  • Knowledge of computer hardware.
  • Ability to work in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to employ professionalism and self-control in deescalating the upset customer.
  • Ability and willingness to provide presales support.
  • High school diploma with a minimum of 2 years related technical experience.
  • Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +)
  • Previous technical or IT education and/or experience in IT or BPO field is considered as a strong advantage

Benefits

  • Extensive product training
  • Standard business week – Mon-Fri
  • Client certifications on company's cost
  • Reward and recognition program
  • Career development programs, site talent management
  • Nice and friendly multicultural atmosphere
  • Relocation support

Location

La Coruña, Spain

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Job categories

A Coruña, Spain


15004 A Coruña Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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