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Dutch + German Customer Service Agent

You are responsible for supervising and monitoring deliveries to the end customers.

Company profile

Our customer is a logistical services provider with more than 60 years of experience in the field. As a family business with it roots in the carpet industry, they developed into a professional and versatile international service provider whereby quality, commitment, service and availability all go hand in hand. General cargo, long goods, pallets - our customer meets all your distribution, transport and warehousing needs. Inside Europe, ready to provide the best possible service through its own network of branch establishments and European service points.

As a Customer Service Representative you are the link between the customer and the daily operation of the company. That's why you are in close contact with the planners, with the customers and with the sales department. You are an extension of the Account Managers, together you ensure the ideal customer service experience. You are responsible for:

  • Accepting and correctly recording the assignments in the appropriate Transport Management System;
  • Supervising and monitoring deliveries to the end customers;
  • The search for improvements in the processes;
  • You are the first point of contact for the customers in all transport related issues.

In addition to the tasks above, you are actively involved in improvement processes and projects for the service that the company provides to its customers.

Profile

  • You have an Associate Degree (MBO in The Netherlands);
  • You can express yourself well both in writing and orally in the Dutch, English and German language;
  • Knowledge and experience within the logistics sector is an advantage.

Our ideal candidate is

  • You are communicative, commercially strong and service oriented;
  • You are proactive and accurate both towards clients and within the organization;
  • You are stress resistant and like to work in a dynamic environment;
  • You like to work in a team but you can also carry out work independently;

Benefits

  • Work in a successful, dynamic and values-driven family business;
  • Growth and development possibilities;
  • Market-compliant employment conditions;
  • Good pension scheme;
  • Collective discount on various health insurance policies;

Location

Genemuiden, The Netherlands

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Job categories

Genemuiden, the Netherlands


8281 Genemuiden Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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