Join Our Social Media Customer Service Team! 🌟

🌞 Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you’re solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬 🌞

Are you passionate about helping businesses shine online? 💬✨
We’re looking for a dynamic Customer Service superstar to support advertisers using our client’s social media advertising products.

🚀 What You’ll Do

• 🌈 From day one, you’ll actively look for ways to boost our service and make the user experience even better!

• 💡💻 Manage end-to-end product troubleshooting and offer high-quality support for advertising tools — mainly via email and chat.

• 🤝🔧 Take ownership of every query and collaborate with in-house Product Operations & Engineering teams to solve technical, general, and product-related issues.

• ⭐ Keep customers informed by providing clear, timely updates and ensuring top-tier satisfaction across all touchpoints.

• ⏱️🔥 Meet and exceed service level goals across all channels, working efficiently to reduce resolution times and deliver “Best in Class” performance.

• 🎓📣 Work closely with technical specialists to help advertisers understand product features and common challenges.

✅ What We’re Looking For

• 🌐 Proficiency in English, both written and spoken

• 📊 Hands-on experience managing paid campaigns (mandatory!)

• 🎓 A degree in Marketing or a related field

• 📱 Experience in Digital Marketing

• 🎧 Background in a Contact Centre or service role within an AdTech environment

• 💻 Strong familiarity with social media platforms and a basic understanding of digital advertising

• 💙 A service-oriented attitude and excellent communication skills

• 🌟 Ability to shine both independently and as part of a team 🤗

🫱🏼‍🫲🏼 What We Offer

• 🚀 New and modern office.

• 📚 Full training to help you succeed.

• 🏡 Relocation support (if applicable).

• 🌍 We promote inter-company mobility to work at any of our sites around the world.

• 🏥 Private health insurance, free after six months

• 💶 Competitive wages (14 monthly payments per year)

• 🎉 Be part of a project with real impact

📍 Location

Lisbon, Portugal