Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬

Your Job

🛠️As a Customer Service Representative, you’ll help customers after they buy home appliances. You’ll be their first point of contact for questions or issues.

Your Tasks

• 📞 Answer questions by phone and email
• 🔍 Diagnose issues using helpful tools and 60 step-by-step processes
• 🛠️ Use online resources, like YouTube tutorials, to support customers
• 📦 Give updates on orders and delivery
• 🛌 Assist with small repairs or direct bigger issues to the right department
• 💡 Give product information and solve complaints in a friendly way
• 🖥️ Work with 3 support systems/software tools
• 🛒 Cross-selling skills are a bonus!

What We’re Looking For

• 🇮🇹 Proficiency in Italian, both written and spoken
• 🇬🇧 English (B2)
• 💬 Great communication skills
• 💡 Interest in tech and home appliances
• 🧩 Problem-solving mindset
• 🤝 Team player with a positive attitude
• 📈 Sales or cross-selling experience

What We Offer

• 🚀 New and modern office.
• 📚 Full training to help you succeed.
• 🏡 Relocation support (if applicable).
• 🌍 We promote inter-company mobility to work at any of our sites around the world.
• 🏥 Private health insurance, free after six months
• 💶 Competitive wages (14 monthly payments per year) + bonus

Location

Lisbon, Portugal