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German Team Manager

Our client is a multinational company, a leader in global outsourcing services and provider of customer experience management.

Company profile

Our client is a multinational company, a leader in global outsourcing services and provider of customer experience management with 150 offices across 25 countries and more than 75.000 associates speaking 48 languages.

Your role

We are looking for Team Manager to be based in Madrid. You will be working in a multicultural environment for a leader in the automotive industry. In this job you will:

    • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors in the team, ensuring we attract and retain the very best talent.
    • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
    • Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.

Requirements

  • Experience as mid level manager / team lead in a call centre environment is appreciated;
  • Strong in communication and interpersonal skills;
  • Able to pick up new technology quickly;

Benefits

  • Monthly performance incentives;
  • Great office location with easy access by public transport
  • Paid training
  • Continuous training and development

Location

Madrid, Spain

 

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Madrid, Spain


28013 Madrid Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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